Contact Us

Contact Daily Spins (Daily Spins)

OBSERVE: This contact page is provided for users of Daily Spins on the official website dailyspins-au.com. It explains how you can contact the team, how your enquiry will be handled, and includes important notices for users in Australia.

EXPAND: The information below distinguishes between general enquiries, support-related questions, and regulatory or complaint-related issues. It also clarifies that Daily Spins operates under an offshore licence issued in Curaçao (via master licence 8048/JAZ) and is not licensed in Australia by the Australian Communications and Media Authority (ACMA). This may affect how your complaint can be escalated and which authority, if any, has jurisdiction.

REFLECT: Before contacting us, please read the sections below to ensure your message is directed to the appropriate channel and that you understand the limitations and nature of support we can provide as an offshore operator serving Australian customers in a grey-market environment as of 2026.

Main Contact Channels

• Official website: https://dailyspins-au.com
• Support e-mail (primary): [email protected] - For account, technical, payment, and responsible gambling enquiries.
• General information e-mail: [email protected] - For media queries, website feedback, and non-account questions.
• Telephone: Not currently specified. All support is provided via e-mail and the online contact form.
• Postal / physical address: Not specified for Australian correspondence; the operator functions as an offshore online service provider.

Regional Compliance Note (AU): As of 2026, Daily Spins is operated under a Curaçao licence (Antillephone N.V. master licence 8048/JAZ) and is not authorised or licensed by ACMA. Australian users should be aware that local regulators may treat this service as an offshore provider and that enforcement or blocking measures may apply at ISP level.

Purpose of This Contact Page

1. Customer assistance: Provide a straightforward way for users of Daily Spins to contact the Daily Spins team about account access, bonus questions, technical issues, and general platform feedback, using the embedded contact form or e-mail.
2. Clarification of operator status: Clearly state that Daily Spins operates via an offshore Curaçao licence (linked to master licence 8048/JAZ, validated through validator.antillephone.com) and is not an ACMA-licensed Australian gambling service.
3. Risk and responsibility communication: Remind users that gambling involves financial risk, that services are provided on an offshore basis, and that complaint and enforcement mechanisms may be more limited than for locally licensed Australian providers.

Legal Observation: All communication received through this page may be recorded and stored by the operator or its white-label partners (such as Dama N.V. or other similar entities) for the purpose of responding to your enquiry, improving services, and complying with licence-related obligations in its home jurisdiction.

Response Times and Service Availability

• Standard response time: We aim to respond to most e-mail and contact form enquiries within one business day, subject to system uptime and volume of requests.
• 24/7 operational intent: While the support team endeavours to provide assistance 24/7, technical outages, maintenance, or regional connectivity issues (including potential ISP blocking in Australia) may affect actual availability.
• Priority handling: Messages relating to account security, suspected fraud, or responsible gambling (self-exclusion, deposit limits) may be prioritised over general feedback.

Expectation Management: The timeframe mentioned above is an objective but not a legally binding guarantee. Users should allow additional time during peak activity periods, public holidays, or when facing cross-border connectivity issues between Australia and the operator's offshore infrastructure.

Types of Enquiries We Can Assist With

• Account and access issues: Login problems, account verification queries, changes to registered details, and questions about account security procedures.
• Payments and bonuses: Questions regarding deposits, withdrawals, processing times, bonus terms, and wagering requirements as they relate to the Daily Spins service.
• Technical support: Website loading issues, game crashes, interface bugs, or suspected system errors affecting gameplay.
• Responsible gambling: Requests for information on limits, time-outs, self-exclusions, and advice on how to restrict or manage your gambling activity with Daily Spins.
• Feedback and complaints: General feedback on user experience and formal complaints concerning the service provided through dailyspins-au.com.

Limitations: We cannot provide legal, financial, or tax advice, and we cannot guarantee that all issues will be resolvable to the user's satisfaction, especially where external payment providers, internet service restrictions, or regulatory interventions are involved.

Regulatory and Licensing Information

• Operating brand: Daily Spins, as presented on Daily Spins and accessible via dailyspins-au.com.
• Licence jurisdiction: Curaçao, under Antillephone N.V. master licence 8048/JAZ. Daily Spins operates via a sublicense linked to this master licence.
• Licence verification: You may consult https://validator.antillephone.com for validator information relating to 8048/JAZ.
• Certification: Games and platform providers associated with Daily Spins may hold an eCOGRA provider-level certificate, indicating testing and fairness at the provider/platform level (see ecogra.org). This is not an operator licence.
• Australian regulatory status (2026): Daily Spins is not licensed by the Australian Communications and Media Authority (ACMA) and is considered an offshore provider in the Australian market.

Regulatory Caution: ACMA actively targets illegal offshore gambling services and may request Australian ISPs to block access to such sites. While no specific ACMA fine or detailed enforcement report naming Daily Spins was identified in the data provided, users should understand that the regulatory stance towards offshore services is restrictive and subject to change.

Complaints and Dispute Handling

1. Internal resolution first: Users should initially submit any complaint to [email protected] or via the contact form below. Provide your account details (excluding your password), a clear description of the issue, relevant dates, and any supporting evidence (e.g., screenshots).
2. Escalation within the operator: If you are not satisfied with the first response, you may request escalation. Your complaint may be reviewed by a more senior member of the support or compliance team within the offshore operating entity (for example, Dama N.V. or another designated operator under licence 8048/JAZ).
3. External bodies: As an offshore Curaçao-licensed operator serving Australian residents on a grey-market basis, external dispute resolution options may differ from those available for locally licensed Australian operators. Users may:
   • Check the licence validator at validator.antillephone.com for contact details of the licensing authority, and
   • Review any guidance offered there regarding complaints against sub-licensees of 8048/JAZ.

Important Limitation (AU users): Because Daily Spins is not licensed by ACMA, Australian statutory mechanisms designed for consumers of locally licensed interactive gambling services may not apply. Any recourse you have will primarily be under the laws and regulatory framework of Curaçao, subject to the terms and conditions of the Daily Spins website.

Responsible Gambling and Support

• Support contact: For responsible gambling queries, you should contact [email protected] and clearly state "Responsible Gambling" in the subject line.
• Available tools: Depending on the current implementation on dailyspins-au.com, you may request:
  • Deposit limits,
  • Session or time limits,
  • Cooling-off periods or temporary time-outs, and
  • Self-exclusion options for a defined period or indefinitely.
• External Australian support: If you are in Australia and believe you may have a gambling problem, you should seek help from local services such as:
  • GambleAware / local state helplines: Refer to your state or territory gambling help service.
  • Gambling Help Online: A national counselling and information service (see relevant AU government resources for the most up-to-date details).

Health and Safety Notice: Gambling should never be used as a way to solve financial difficulties. Always gamble within your means and seek professional assistance if your gambling activity is causing distress, debt, or other harm.

Data Protection and Privacy in Contact

• Data collected: When you contact us via e-mail or the form below, we may collect your name (if provided), e-mail address or messenger handle, IP address, and the content of your message.
• Purpose of processing: Your data is used primarily to respond to your enquiry, monitor service quality, and comply with applicable licence and anti-fraud obligations under the operator's jurisdiction.
• Data transfers: As an offshore service, your information may be processed on servers located outside Australia, including in Curaçao or other locations used by the operator or its service providers.
• Storage period: Contact records may be retained for as long as reasonably necessary to handle your enquiry, demonstrate compliance with licence conditions, and comply with applicable legal obligations of the operator.

Privacy Limitation: This contact page does not replace the full privacy policy available on dailyspins-au.com. Users should consult the main privacy policy and terms and conditions for comprehensive information on data protection, cookies, and user rights.

Jurisdictional and Legal Notices (Australia)

• Offshore service warning: Daily Spins relates to an online gambling service accessed via dailyspins-au.com that is operated from outside Australia and holds no ACMA licence as of 2026.
• Potential ISP blocking: The Australian Communications and Media Authority may request that Australian ISPs block access to offshore gambling sites it considers to be operating illegally. This can affect your ability to access or communicate with the site in the future.
• No local consumer guarantee: Protections that may apply to services licensed and regulated within Australia may not extend to offshore services such as Daily Spins. Your relationship with the operator is largely governed by its terms and conditions and the law of its licensing jurisdiction.

Independent Verification: Users are encouraged to perform their own due diligence before engaging in gambling activity with offshore operators, including reviewing license information, independent reviews, and any regulatory alerts issued by ACMA or other competent bodies.

How to Use the Contact Form

• Step 1 - Identify the issue: Before submitting the form, consider whether your enquiry relates to account access, payments, bonuses, responsible gambling, or a complaint. This will help you present a clear and concise message.
• Step 2 - Provide accurate contact details: Enter a valid e-mail address or messenger contact so that the support team can respond. Ensure there are no typographical errors.
• Step 3 - Describe your request: Clearly describe your request or concern, including relevant dates, transaction references, and your username (but never your password). Focus on facts and attach any supporting information in follow-up e-mails if requested.

Security Reminder: The operator will never ask you for your password via e-mail or the contact form. Do not include sensitive payment details (such as full card numbers) in your message.

Embedded Contact Form

Final Reflection: By submitting a message through this contact page, you acknowledge that you have understood the offshore nature of the Daily Spins service, the limitations of Australian regulatory protection, and the fact that all interactions are governed by the terms, conditions, and applicable law of the operator's licensing jurisdiction as in force through 2026.